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正真正銘のField-Service-Lightning-Consultant問題集で無料PDF問題で合格させる

結果を保証するには最新2022年08月無料で提供するField-Service-Lightning-Consultant

Salesforce Field-Service-Lightning-Consultant 認定試験の出題範囲:

トピック 出題範囲
トピック 1
  • Show how to use operating hours for service resources, accounts, work orders, and booking appointments
  • Choose the appropriate action to manage a Service Appointment
トピック 2
  • Given a scenario, decide the appropriate type of optimization service to use
  • Recommend the appropriate Service Territories and their Members
トピック 3
  • Determine the appropriate dispatch strategy for an organization
  • Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
トピック 4
  • Understand the usage of Field Service Lightning for DateTime tracking fields
  • Explain the difference between a multi-day Service Appointment and a standard Service Appointment
トピック 5
  • Determine the appropriate option to execute Complex Work in FSL
  • Illustrate how to configure Work Order Milestones

 

質問32、 Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

 
 
 
 

質問33、 Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

 
 
 
 

質問34、 Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

 
 
 
 

質問35、 Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

 
 
 
 

質問36、 Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

 
 
 
 

質問37、 Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

 
 
 
 

質問38、 A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

 
 
 
 

質問39、 Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

 
 
 
 

質問40、 Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

 
 
 
 

質問41、 Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

 
 
 
 

質問42、 What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

 
 
 
 

質問43、 A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

 
 
 
 

質問44、 Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

 
 
 
 

質問45、 Universal Containers’ (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?

 
 
 
 

質問46、 universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers

 
 
 
 

質問47、 universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

 
 
 
 

質問48、 A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

 
 
 
 

質問49、 universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

 
 
 
 

質問50、 Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians’ view?

 
 
 
 

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