[Q19-Q35] 実際にあるPEGAPCBA86V1問題集でリアルPegasystems問題集PDFを提供しています [2022年12月]

質問19、 Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

質問20、 Which shape would you use if you wanted the system to automatically choose between multiple outcomes?
(Choose One)

質問21、 How do you route an assignment so that any available member of the Finance department can perform the task?

質問22、 In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms.
Which two of the following are reasons would you choose to use a declare expression rather than a data transform to calculate the value?
(Choose Two)
Response:

質問23、 Tom Jones’ request for a credit card dispute is an example of which of the following?
Response:

質問24、 User A should have application permissions that are identical to User B’s permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?
Response:

質問25、 Which of the following steps provide easy configuration and maintainability of a savable data page for an existing data type ? (Choose Three)

質問26、 A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements?
(Choose Three)
Response:

質問27、 Adding instructions to a step _________.
Response:

質問28、 Select each description on the left and drag it to the correct field type on the right.

質問29、 How does the passed deadline interval differ from the goal and deadline intervals (Choose two)

質問30、 A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Response:

質問31、 How do you provide users with guidance for completing a form and avoid the need for application training?

質問32、 A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true?
(Choose Three)
Response:

質問33、 Which two dependencies do you enforce with a Wait step?
(Choose Two)
Response:

質問34、 A retail company wants to provide a tracking tool for customers to entertheir order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scopefor the minimum lovable product (MLP) based on Pega best practices?

質問35、 You want to create a reusable font style for buttons, and links. To do this, you would create a