更新されたPDF（2023年最新）実際にあるCisco 500-442試験問題 [Q27-Q45]

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更新されたPDF（2023年最新）実際にあるCisco 500-442試験問題

検証済みの500-442試験問題集PDF[2023年最新] 成功の秘訣はGoShiken

Cisco 500-442試験は、Cisco Contact Center Enterprise（CCE）ソリューションの構成、展開、管理に関する知識とスキルを評価する認定試験です。この試験は、組織でCCEソリューションの管理とメンテナンスを担当するITプロフェッショナル向けに設計されています。

質問 27
How many teams can an Agent be a part of?

unlimited

質問 28
Where should the RONA setting be positioned the highest?

on CVP OPS console

on the phone in CUCM

on the desk setting on UCCE

on the script in UCCE

質問 29
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Route Settings under Call Settings card

IVR Settings under Call Settings card

Device Configuration under Infrastructure Settings card

Miscellaneous under Call Settings card

質問 30
What are two default CCB VXML applications that could be modified? (Choose two.)

CallbackEntry

cvp_ccb-vxml.tcl

Callback Engine

BillingQueue

CallbackQueue

質問 31
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

ICM sends an Agent Label, which prompts a command to CVP.

ICM responds to the Route Request by running a Routing Script.

ICM responds to the Route Request by running an Administrative Script.

ICM sends a VRU Label, which prompts a command to CVP

質問 32
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

Wrap-up on Incoming, set to Required

Enable “Require Logout Reason”

Enable “Require Idle Reason”

Wrap-up on Outgoing, set to Required

質問 33
What are the two main features of theCisco VVB? (Choose two.)

provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

質問 34
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

the number of calls the agent has taken

the Weight of the attribute

the agent with the Most Attributes

Longest Available

質問 35
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

TCP/IP disconnect reports

Real-time Report

Historical Report

Administration Audit Report

Call Routing Reports

質問 36
In Finesse, how are different gadgets enabled for specific team members?

Ask an administrator to configure the team with a custom layout.

Only the same type and configuration of gadgets are supported for all users.

Ask the agent to add the gadget to his desktop after launching Finesse.

Ask the supervisor to add the gadget to the agents desktop.

質問 37
Which two functionalities should a Contact Center typically be provided? (Choose two.)

Routing Protocols

TCP/IP

IVR and Queuing

Surveys

Skill-Based Routing

質問 38
What are the two main features of the Cisco VVB? (Choose two.)

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

質問 39
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

Routing Layouts

Workflows

Routing scripts

Skill-groups

Reason Codes

質問 40
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

CCE Admin page

Domain Manager

Active Directory

Configuration Manager

質問 41
What is the maximum number of attributes that can be assigned to an Agent?

200

500

質問 42
What is the function of the CVP Subdialog Return element in a VXML application?

populate variables sent back to CCE

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Gateway

populate variables sent back to VXML Server

質問 43
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

configure Skill groups and Skill targets

configure Agent Desk Settings

configure Route teams and Skill targets

configure Agent Route Groups

configure the Administrators

質問 44
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

view Team gadget in Finesse

answer Calls from Skill groups and PQs

CUC login

CUCMAPI

質問 45
Which .bat file displays the status of the VXML server and the applications running?

ResumeApp.bat

Stalus.bat

Update.bat

Deploy.bat

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Cisco 500-442認定試験は、接触センター管理の卓越性の基準としてグローバルに認識されています。この認定を達成することは、候補者がCisco Contact Center Enterprise Solutionsを効果的に管理するために必要なスキルと知識を持っていることを示しています。この認定は、IT業界でのキャリアを前進させようとしている個人にとっても価値があります。

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更新されたPDF（2023年最新）実際にあるCisco 500-442試験問題 [Q27-Q45]

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更新されたPDF（2023年最新）実際にあるCisco 500-442試験問題 [Q27-Q45]

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関連認証

500-442 練習テスト

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