[2023年11月16日] 更新されたITIL-Foundation試験PDF問題集にはGoShiken合格保証付き [Q126-Q149]

質問126、 Which one of the following is NOT an objective of problem management?

質問127、 What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

質問128、 Which statement about service review meetings is FALSE?

質問129、 Which process includes business, service and component sub-processes?

質問130、 Which of the following are CORRECT
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures

質問131、 Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of “the four Ps”.
What are these four Ps?

質問132、 What is the CORRECT definition of service management?

質問133、 Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

質問134、 Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

質問135、 What are the two MAJOR activities in problem management?

質問136、 Which statement about the known error database (KEDB) is CORRECT?

質問137、 Why is ITIL successful?

質問138、 Which role is responsible for sponsoring, designing and change managing a process and its metrics?

質問139、 Which one of the following is NOT an aim of the change management process?

質問140、 Which one of the following is NOT a characteristic of a process?

質問141、 Which is a responsibility of a customer within the service level management process?

質問142、 What is used to control a process?

質問143、 Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

質問144、 At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

質問145、 What processes represent the scope of financial management for IT services?

質問146、 What BEST describes the value of service design to the business?

質問147、 A process owner has been identified with an “I” in a RACI matrix.
Which one of the following would be expected of them?

質問148、 What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

質問149、 Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?