2026年最新のITIL-4-Transition試験問題集で最近更新された98問題 [Q14-Q28]

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2026年最新のITIL-4-Transition試験問題集で最近更新された98問題

ITIL ITIL-4-Transitionリアル2026年最新のブレーン問題集で模擬試験問題集

14、Which value chain activity ensures that products deliver stakeholder expectations for quality?

Design and transition

Engage

Obtain/build

Plan

15、A good way to apply the ITIL guiding principle Focus on value is to:

Understand why services are used by service consumers

Understand the whole but do something

Be aware of system complexity

Do fewer tasks but in a better way with higher quality

16、An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?

Create one value stream for the entire project, to enable and end-to-end, holistic vision of the service

Create separate value streams for practices, people, tools and suppliers, to ensure that ‘four dimensions’ are considered equally

Create separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner

Create one value stream for each team, to allow the teams to focus on their different objectives

17、An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

Use value stream mapping to help understand the end-to-end flow of user support

Encourage teams to collaborate so they can focus on value for users

Improve the integration of tools to ensure there are no gaps between processes

Review skills and competencies of user support staff to ensure they have the required capability

18、How should the seven guiding principles be combined when an organization is making a decision?

By using all the guiding principles equally when making any decision

By using the one or two guiding principles that are most relevant to the specific decision

By using the focus on value’ principle and one or two others that are relevant to the specific decision

By reviewing each guiding principle to decide how relevant it is to the specific decision

19、What is the expected outcome from using a service value chain?

Value realization

Customer engagement

Service value streams

The application of practices

20、An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

Service integration and management

Machine learning

Swarming

An information model

Explanation
Swarming is a technique to more effectively resolve complicated and complex issues, which typically require more than one person or group to complete an activity effectively1. Swarming involves stakeholders working together to resolve the issue, rather than escalating it through a tiered structure2. Swarming can reduce the time toresolution, improve the customer experience, and enhance the knowledge sharing and collaboration among the support teams3. Swarming is also a concept used in Agile and DevOps methodologies, which are part of the ITIL 4 framework4.
Service integration and management (SIAM) is a management methodology that can help coordinate multiple service providers and ensure consistent and seamless service delivery to the customers. However, SIAM is not a technique to resolve complex incidents within an organization, but rather a way to manage the relationships and interactions among different service providers.
Machine learning is a branch of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. Machine learning can help automate some aspects of service management, such as incident classification, routing, and resolution. However, machine learning is not a technique to resolve complex incidents that require human intervention and collaboration.
An information model is a representation of concepts, relationships, constraints, rules, and operations to specify the semantics of something. An information model can help define and structure the data and information used in service management, such as configuration items, incidents, problems, changes, etc.
However, an information model is not a technique to resolve complex incidents, but rather a way to organize and manage the information.
Therefore, the best approach or technique to resolve the situation described in the question is swarming.
References: 1: ITIL 4 Foundation, page 77 2: ITIL 4 & swarming – finding the right people & process | Axelos 3: Swarming vs Tiered Support Models Explained – BMC Software 4: ITIL 4 Specialist: Create, Deliver and Support, page 33 : ITIL 4 Foundation, page 81 : ITIL 4 Specialist: High-Velocity IT, page 36 :
ITIL 4 Specialist: High-Velocity IT, page 37 : ITIL 4 Foundation, page 83 : ITIL 4 Specialist: Create, Deliver and Support, page 35

21、An organization is experiencing difficulties with the way it resolves incidents. The service desk staff are often unsure which teams to escalate an incident to. The incident is then passed between different teams until it reaches the correct team. Also, the service desk analyst does not always know the correct type of information and level of detail which will be required by the team that resolved the issue. The organization is considering moving away from a formally organized system of tiered support groups. Which is an alternative to this structure that would help to improve the situation?

Data analytics

Swarming

Robotic process automation

Continuous integration

22、Which is an example of results-based measurement and reporting?

Measuring and reporting the number of hours worked by service desk employees

Measuring and reporting the number of supplier-related interruptions to a service

Measuring and reporting the customer satisfaction with closed incidents

Measuring and reporting the cost of providing a service to customers and users

23、An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

Site reliability engineering

Lean OK

Safety culture

DevOps

24、Which activity is NOT recommended by the “start where you are” guiding principle?

Involving people who are not familiar with a service when observing and assessing its activities

Applying risk management when considering introducing new processes

Using source data to avoid unintentional data distortion found in reports

Discarding existing processes before assessing their usefulness

25、A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In ‘design thinking’, what should the designer do to BEST validate the plan

Ask the user to communicate their needs for the chair

Ask the user to provide feedback on a prototype of the chair

Adopt the user’s point of view of using the chair

Decide for the user what is important for the chair

26、An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

CI/CD

Integration and data sharing

Customer-orientation

Employee satisfaction management

27、What is used as a tool to help define and measure performance?

A service level agreement

A continual improvement register

An incident record

A change schedule

28、Which of the following statements about ‘outcomes’ is TRUE?

The delivery of products to a stakeholder is enabled by outcomes

The level of expenses regarding a technology for a service is defined by an outcome

An outcome depends on at least one output to deliver a result

Outcomes provide assurance to stakeholders regarding the performance of a service

ITIL 4マネージングプロフェッショナルトランジション認定試験は、それぞれがITサービス管理の特定の領域に焦点を当てた4つのモジュールに分けられます。モジュールには、ITIL 4スペシャリストの作成、配信、サポート、ITIL 4スペシャリストのドライブステークホルダー価値、ITIL 4スペシャリストの高速IT、およびITIL 4ストラテジストダイレクト、計画、改善が含まれます。これらのモジュールは、サービス設計、サービス運用、サービスの移行、継続的な改善など、幅広いトピックをカバーしています。

ITIL-4-Transition試験は、ITIL 4のベストプラクティスを深く理解する必要がある複雑で挑戦的な試験です。この試験は、40の複数選択の質問で構成されており、90分間の期間があります。試験の合格スコアは70％です。つまり、候補者は試験に合格するために少なくとも28の質問に正しく答えなければなりません。

ITIL 4 Managing Professional Transition 認定試験は、現代のデジタル世界において IT サービスを管理し移行するために必要なトピックをカバーしています。これらのトピックには、ITIL サービス価値システム、サービス管理プラクティス、サービス管理テクノロジー、組織変革管理が含まれます。試験は、90分以内に完了する必要がある40問の多肢選択問題から構成されています。認定試験に合格すると、IT サービスをデジタル世界のニーズに合わせて管理し移行するための知識と専門知識を持つことを示す ITIL 4 Managing Professional Transition 認定証が授与されます。

厳密検証されたITIL-4-Transition試験問題集と解答で無料提供のITIL-4-Transition問題と正解付き：https://www.goshiken.com/ITIL/ITIL-4-Transition-mondaishu.html

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