正真正銘のField-Service-Lightning-Consultant問題集で無料PDF問題で合格させる [Q32-Q50]

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正真正銘のField-Service-Lightning-Consultant問題集で無料PDF問題で合格させる

結果を保証するには最新2022年08月無料で提供するField-Service-Lightning-Consultant

Salesforce Field-Service-Lightning-Consultant 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service Appointment
トピック 2	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
トピック 3	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
トピック 4	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
トピック 5	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones

質問32、 Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

Barcode

Formula

Text

Number

質問33、 Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

Select the new policy as the scheduling policy for the scheduled optimization job.

Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

質問34、 Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

質問35、 Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

Reduce the travel time per work order

Reduce the overtime per work order

Reduce the number of territories

Reduce the work order per shift

質問36、 Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

質問37、 Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

Generate service in the organization’s default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

質問38、 A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Deliver Service Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

質問39、 Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

質問40、 Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Work Order Line Items to Create Opportunity

Quick Action on Work Order to Create Opportunity

Quick Action on Opportunity to Create Work Order Line Item

質問41、 Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

質問42、 What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

質問43、 A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

work types

work order

service appointment

service report

質問44、 Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

質問45、 Universal Containers’ (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?

Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.

Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

Add the Work Order related list to the account to allow creation of additional line items.

質問46、 universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers

reduced overtime per work order

reduced travel time per work order

reduced work orders per shift

reduced number of territories

質問47、 universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

The dispatcher console MAO and filter the list to show only desired service appointment

The prevention maintenance Gantt and filter the list to show only desired work orders

The dispatcher work order polygons and filters the list to show only desired service appointment

The dispatcher console appointment list and filter the list to show only desired service Appointment

質問48、 A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

Edit the Service Appointment and add a new Service Resource.

Update the Service Crew on the Service Appointment’s Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

A Create a new Service Appointment with a different Crew.

質問49、 universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

Service appointment generation method – one service appointment per work order line item

Work order generation method – one work order line item per asset

Service appointment generation method – one service appointment per work order

Work order generation method – one work order per asset

質問50、 Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians’ view?

Mini-Page Layouts

Page Layouts

Visualforce Pages

Field Sets

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正真正銘のField-Service-Lightning-Consultant問題集で無料PDF問題で合格させる [Q32-Q50]

Salesforce Field-Service-Lightning-Consultant 認定試験の出題範囲：

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正真正銘のField-Service-Lightning-Consultant問題集で無料PDF問題で合格させる [Q32-Q50]

Salesforce Field-Service-Lightning-Consultant 認定試験の出題範囲：

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