試験問題と解答はCIS-ITSM学習ガイド問題を試そう！ [Q82-Q96]

質問 82
What should you use to capture data in a grid layout on a catalog item?

質問 83
What is the name of namespace of the Service Catalog API?

質問 84
Which of the following represents a benefit of implementing Knowledge Management?

質問 85
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

質問 86
Configuration changes to the Change Management – CAB Workbench Application must be done in the global scope.

質問 87
Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?

質問 88
How are Additional Comments and Work Notes intended to be used in notifications?

質問 89
Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

質問 90
To how many levels can categories be nested in a service catalog?

質問 91
Which table is used to store all the searches performed against knowledge base articles?

質問 92
ServiceNow doesn’t recommend having a service for generic requests in the service catalog.

質問 93
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

質問 94
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

質問 95
On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

質問 96
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?