GoShiken CIS-HAM問題集198問でCIS-Hardware Asset Managementを確実実践 [Q78-Q97]

The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
The capability blueprint consists of five tiers, each representing a different level of capability and value.
The five tiers are:
Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.
Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.
Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.
Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.
Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.
The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. Reference:
Hardware Asset Management Capability Blueprint
Hardware Asset Management Maturity Model

* Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
* Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
* Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
* Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
* Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
* Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

* The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
* The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
* Publishing an item to the Service Catalog means making it visible and available for users to request13.
* To publish an item to the Service Catalog, you need to use the “Publish to Hardware Catalog” related link in the Product Catalog1 .
* This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1 .
* Therefore, the correct answer is A. Product Catalog, as this is where you can use the “Publish to Hardware Catalog” related link to publish an item to the Service Catalog.
References: 1: Use a hardware asset request flow – ServiceNow 2: Hardware Asset Inventory Management – ServiceNow 3: Service Catalog – Product Documentation: Tokyo – ServiceNow : Publish models to the hardware or software catalog – ServiceNow

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
* Hardware model normalization
* Normalize hardware models
* Create a content library record

Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
CIs track the following types of information:
Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.
Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent-child, peer-peer, or service-component relationships.
Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.
Therefore, the types of information that are also options in the question are B. Operational and E.
Relationship.
The other types of information that are not tracked by CIs are:
Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.
Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application. References:: Configuration Item

A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. Reference:
1: Configuration Item
2: Hardware Asset Management

According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
* Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device.
Users can scan barcodes or QR codes to identify assets and update their status and location.
* Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes. Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
* Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
* ServiceNow Hardware Asset Management: Now Agent Mobile App
* ServiceNow Hardware Asset Management: Mobile Asset Management
* ServiceNow Hardware Asset Management: Now Procurement App
* [ServiceNow Hardware Asset Management: Now Mobile App]
* [ServiceNow Hardware Asset Management: Now Onboarding App]

* Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
* Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
* Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
* Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
* Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
* Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management – Product Documentation: San Diego – ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI’s) – CertiBanks

Explanation
Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1 Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2 Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2 Coalesce helps to prevent duplicate records and ensure data consistency2 You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2 The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F.
Combine, are not valid options for setting the unique identification of assets in transform maps References: 1: Creating New Transform Maps – ServiceNow 2: [Coalesce – ServiceNow]

* Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
* This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
* The two primary benefits of deploying asset tasks during the retirement of an asset are:
* Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
* Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. References:
* 1: Enterprise Asset Workflow Automation – ServiceNow
* 2: Asset and CI management – Product Documentation: San Diego – ServiceNow
* 3: Enterprise Asset Management – ServiceNow

According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
* The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
* The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
* The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
* ServiceNow Hardware Asset Management: Loaner Asset Requests
* ServiceNow Hardware Asset Management: Request a loaner asset
* ServiceNow Hardware Asset Management: Waitlist a loaner asset request
* [ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
* [ServiceNow Hardware Asset Management: Transfer orders]
* [ServiceNow Hardware Asset Management: Transfer Order Management]
* [ServiceNow Hardware Asset Management: Purchase orders]

A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.
Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.
A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.
A model category record specifies the type of consumable, such as office supplies, hardware, or software12.
A consumable record tracks the current stock level, location, and status of a consumable12.
A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.
A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14. References: 1: Consumables – Product Documentation:
Vancouver – ServiceNow 2: Create a consumable model – Product Documentation: Vancouver – ServiceNow 3: Create a stock order – Product Documentation: Vancouver – ServiceNow 4: Create a transfer order – Product Documentation: Vancouver – ServiceNow

To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service

The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.
The user can perform audits offline when they are in areas without connectivity1.
The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.
The user can also view the audit results and generate reports from the app2. Reference:
Audit your inventory – Product Documentation: San Diego – ServiceNow
Hardware Asset Inventory Management – ServiceNow
Hardware Asset Management – ServiceNow

According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.
The other options are not correct because:
* Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
* Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
* Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.
References:
* ServiceNow Hardware Asset Management: Transfer orders
* ServiceNow Hardware Asset Management: Create a transfer order
* ServiceNow Hardware Asset Management: Stock orders
* [ServiceNow Hardware Asset Management: Stock rules]
* [ServiceNow Hardware Asset Management: Transfer rules]