[2025年12月08日] 365日無料更新820-605知能問題集をゲット [Q71-Q94]

質問 71
What are two drivers for Customer Success? (Chooser two)

質問 72
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

質問 73
Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

質問 74
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )

質問 75
Which Customer Success activity is critical from the supplier perspective?

質問 76
Which expense is aN operating expense (OPEX)?

質問 77
Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

質問 78
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

質問 79
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

質問 80
In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

質問 81
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

質問 82
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success?
(Choose two.)

質問 83
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

質問 84
You notice a decline over time in your customer’s usage of your product. Which action do you consider?

質問 85
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

質問 86
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

質問 87
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

質問 88
Which outcome is the best that a Customer Success Manager ran achieve for a customer?

質問 89
What is a business adoption barrier?

質問 90
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?

質問 91
Which definition of customer success is true?

質問 92
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

質問 93
The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

質問 94
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)