[Q134-Q151] 検証済みのMB-240問題集と解答で合格保証で試験問題集テストエンジン [2026]

134、Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

135、Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?

136、You created a work order and added a price list to that work order.
You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.
What is the outcome?

137、You are the lead consultant on a Dynamics 365 Field Service implementation for a commercial landscaping company.
Some jobs require landscape technicians to be scheduled on a job for multiple days.
What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

138、Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above
107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?

139、You are managing your organization’s assets.
You need to give your organization’s technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians on site.
How should you structure the system to manage this request?

140、There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

141、A customer wants to book a servicing appointment from the Field Service self-scheduling portal.
The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.
Which two options can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

142、Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?

143、Drag and Drop Question
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

144、Drag and Drop Question
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

145、Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.
Which action must you perform?

146、Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses.
You need to configure the feature to allow the update of a work order based on resource location.
Which feature should you configure?

147、DRAG DROP
Your company’s inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

148、You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to workorders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?

149、Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?

150、Case Study 3 – Contoso Compressor Ltd
Company Overview. Company Structure
Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces, installs, and services large B2B and small B2C gas and air compressors.
They have manufacturing plants and service centers in:
North America (Canada, US, Mexico) Territories
– US – 600 Service Technicians, 60 Call Center Agents, 30 Dispatchers
– Canada – 300 Service Technicians, 30 Call Center Agents, 15 Dispatchers
– Mexico – 200 Service Technicians, 20 Call Center Agents, 10 Dispatchers Europe Territories
– Germany – 200 Service Technicians, 20 Call Center Agents, 10 Dispatchers
– France – 150 Service Technicians, 15 Call Center Agents, 7 Dispatchers
– Italy – 100 Service Technicians, 10 Call Center Agents, 5 Dispatchers South America Territories
– Brazil – 200 Service Technicians, 20 Call Center Agents, 10 Dispatchers
– Argentina – 100 Service Technicians, 10 Call Center Agents, 5 Dispatchers India Territories
– Mumbai – 100 Service Technicians, 10 Call Center Agents, 5 Dispatchers
– Chennai – 150 Service Technicians, 15 Call Center Agents, 7 Dispatchers Contoso Contoso Compressor sales channels include direct and via distributors.
Contoso Compressor service and installation channels include direct and via service partners.
Company Overview. Existing Systems
Existing systems:
– SAP for ERP
– Siebel for Sales and Customer Service
– Home grown for Field Service and Installations
Dynamics 365 has been selected for Sales, Customer Service, and Field Service.
Azure IoT and Azure Machine Learning have been selected for Connected Field Service.
Sales and Service Overview. B2B Sales and Service Overview
Sales
– 70% of total Sales & Service Revenue
– 20% new sales revenue is through distributors
Installations
– Variety of large compressors
– Scheduled with Dispatch when equipment has been shipped
– Take a crew of 2-3 technicians
Service
– 95% of service calls handled by Contoso Call Center
– All calls come to a regional service center
– Break Fix
– Planned/Preventive Maintenance
– Both Break Fix and Planned/Preventive Maintenance Work Orders require 1 technician
– Planned/Preventive Maintenance
– Requires a detailed Inspection prior to restart of equipment
Sales and Service Overview. B2C Sales and Service Overview
Sales
– 30% of total Sales & Service Revenue
– 100% of new Sales revenue from distributors
No Installation
Service
– 95% of all service issues handled by partners/distributors
– Service calls to Contoso Call Center are routed to a partner/distributor for service
– Only 1% of all Service Revenue
Sales and Service Overview. Business Goals
Contoso Compressor desires to double both their Sales and Service Revenue over the next 5 years.
To achieve this, they have developed the following goals as part of implementing a new CRM Sales, Service, and Field Service application:
1. New Acquisitions
2. Partner/Distribution network expansion for B2B and B2C
3. New B2B Service Offerings
4. Increase Customer Satisfaction/NPS
Current Challenges. Call Center
– Siloed systems
– Disconnected from other regions
– Poor Return tracking
– Poor partner visibility
Current Challenges. Work Order Management
– No visibility to truck stock
– No task breakdown on Work Orders
– Poor reconciliation to partners/distributors
Current Challenges. Resource Management
– No crew capability for installs
– No visibility across regions
Current Challenges. Contract/Agreement Management
– Service is often given away due to poor entitlement tracking
– No tickler system for renewals
Current Challenges. Asset Management
– No sub-asset tracking
– No work Order history
– No visibility to detailed location tracking
– No ability to connect to IoT
Current Challenges. Mobile Technician Capability
– No offline mode
– Inspections are done manually
– No quoting, signature, or job summary/print capability
Current Challenges. Scheduling
– Lack of status updates from technicians
– Manual crew scheduling for installs
– No ability to estimate travel time
– No filter capability to search for the best technician
Desired Functionality. Call Center
– Customer 360 capability with Knowledge Base
– Visibility to Partner/Distributor information
– Portal capability for customer visibility to Knowledge, equipment owned, open work orders and cases Desired Functionality. Work Order management
– Defined Work Order Tasks
– Inventory tracking
– Digital Inspections with Branch Logic and Reporting
– Integration to ERP for proper pricing and invoicing
Desired Functionality. Inspections
– Conditional logic for Gas Compressor pressure reading failure
– By looking at the reading, a technician can see if it’s in the red, indicating failure. If fail, must shut down, clean or replace pressure valve
– Impromptu Inspections – the ability to create inspections at a customer site on assets without a work order while working on another work order at the customer site.
– Inspection results are critical to review with the customer after the inspection is performed Desired Functionality. Resource Management
– Flexible Work Hours
– Crews, equipment tracking as resources for scheduling
– Skills with proficiency levels
– Drip Scheduling for planned maintenance jobs
Desired Functionality. Asset Management
– Track Asset sub-components
– Connected Service for new equipment
– Azure Machine Learning to offer a new chargeable service for machine uptime
– Capture defined asset readings to feed the Azure Machine Learning model
– Many internal assets are used on jobs. We need to be able to schedule those assets with a technician on a job.
– We also perform our own maintenance on internal assets
– These would not be needed for RS
Desired Functionality. Contract/Agreement Management
– Generate Planned Maintenance jobs 3 months in advance for capacity planning
– Tickler system to notify customers of expirations
– Track covered equipment and related entitlements
Desired Functionality. Mobile Technician Capability
– Offline
– Digitized Inspections
– Geo-fencing for no-touch arrival and departure
– “Uber-like” functionality, notifying customers when a technician will be arriving
– Remote Assist functionality to quickly get junior technicians in the field and increasing first time fix rate Desired Functionality. Scheduling
– Schedule Boards visible to each region
– Assign resources based on skills and proficiency
– Visibility to access resources from other regions
– Drip Scheduling for inspection jobs
– Scheduling optimization for small jobs
– Automated crew assignment for installation jobs
Desired Functionality. Returns Management
– RMA’s
– Tied to Customer Service
– Track open Returns to reduce part/asset leakage & charge for not returned items
– The biggest issue we face today is that we can’t track an item that a customer has returned
– RTV
– Ability to send in-warranty parts back to vendor for credit or exchange Desired Functionality. IoT
– IoT devices will be place on all new and existing equipment.
– Devices will measure compressor temperature and motor pressure of the equipment.
– Azure Machine Learning is desired to predict failure based on trends of compressor temperature and pressure readings.
– Currently, there is no way to capture backflow pressure because it can only be measured during the onsite inspection by a technician.
– Contoso Compressor would like to capture that value and feed it back to the machine-learning algorithm to better measure performance and predict failure.
You are the lead consultant on a Dynamics 365 Field Service implementation for Contoso Compressor. You are designing the RMA and RTV process with the customer.
While there are many benefits associated with this process, you need to advise the customer on where they might be able to find the biggest cost savings based on their requirements.
What should you recommend?

151、You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.